✦ Shipping & Delivery ✦
Shipping Policy
Orders are shipped Monday through Friday within 1-2 business days. Standard shipping will arrive within 7-10 business days. Express shipping will arrive in 2-5 business days. During sale periods, order processing and delivery can take 2-4 business days longer.
When your order has been placed, a confirmation email will be sent to your email address. Delivery Time
Once a package has left our warehouse we have very little control over it. Please note that the delivery times listed above are only estimations. H&D Brand is not responsible for any delays caused by the courier, especially during high-volume periods. H&D Brand can never guarantee a delivery date. We are not responsible for any package that comes back as undeliverable.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a parcel card will be left in your letterbox detailing the steps for arranging redelivery or picking up your delivery at the local post office.
We are not responsible for lost or stolen packages. If the courier delivers your package with proof of delivery and you do not receive your package, then you must file a complaint with your local courier.
H&D Brand is not liable for missing parcels due to customer or carrier's errors. Delivery Delays
During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched from our warehouse. These delays are out of the control of H&D Brand. If you wish to seek compensation for any inconvenience caused, you may wish to contact the courier directly. All applicable taxes, and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you for your package to clear customs.
If a package is refused & returned to us, the cost of the return shipping fee and any additional fees will be deducted from any refund due to the customer.
When your order has been placed, a confirmation email will be sent to your email address. Delivery Time
Once a package has left our warehouse we have very little control over it. Please note that the delivery times listed above are only estimations. H&D Brand is not responsible for any delays caused by the courier, especially during high-volume periods. H&D Brand can never guarantee a delivery date. We are not responsible for any package that comes back as undeliverable.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a parcel card will be left in your letterbox detailing the steps for arranging redelivery or picking up your delivery at the local post office.
We are not responsible for lost or stolen packages. If the courier delivers your package with proof of delivery and you do not receive your package, then you must file a complaint with your local courier.
H&D Brand is not liable for missing parcels due to customer or carrier's errors. Delivery Delays
During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched from our warehouse. These delays are out of the control of H&D Brand. If you wish to seek compensation for any inconvenience caused, you may wish to contact the courier directly. All applicable taxes, and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you for your package to clear customs.
If a package is refused & returned to us, the cost of the return shipping fee and any additional fees will be deducted from any refund due to the customer.
Order Cancellation
Once the order is confirmed or shipped we can not accept any order cancellation.